Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How do you ensure the freshness of the meat during shipping?
All orders are vacuum-sealed and shipped in insulated coolers with dry ice or gel packs to maintain a consistent temperature from our butcher shop to your doorstep.
What is the typical shipping timeframe?
We process orders Monday through Wednesday to avoid weekend transit delays. Most customers receive their delivery within 1-2 business days after the order has been processed.
Do you offer any local pickup options?
Yes, if you are in the local area, you can select 'In-Store Pickup' at checkout to bypass shipping fees and collect your order directly from our storefront.
Are your products hormone and antibiotic-free?
We pride ourselves on sourcing from sustainable farms that prioritize animal welfare, offering a wide selection of grass-fed, hormone-free, and antibiotic-free meats.
What is your return policy for perishable items?
Due to the nature of our products, we cannot accept returns. However, if your order arrives damaged or compromised, please contact us within 24 hours for a full refund or replacement.
Can I customize the thickness of my steak cuts?
Absolutely. You can include specific cutting instructions in the 'Order Notes' section at checkout, or contact our master butcher directly for custom requests.